Paul Jones
Address Line 1,
Address Line 2,
Newport, Wales
Post Code
Home: 01633 123456. Mobile : 07790 123456. Email: pauljones123@email.com
MCP, PC / NE TWOR K S U P POR T E NGI N E E R / S I T E L E A D
Highly skilled and customer focused, with a flexible approach solving problems at short notice,
supporting hardware for servers, LANS, PCs and laptops, as well as the development and delivery of inhouse
projects and internal training courses. Providing executive support, able to organise and motivate
others. Now looking forward to next stage in career within IT Support preferably within a leadership
appointment or a move sideways into a more managerial / account support role.
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AR E A S O F E X P E R T I S E
. Project management . Helpdesk support . Security . Network administration . Team leadership . File management . Staff training / development . Client liaison . Disaster recovery . Trouble shooting / problem solving . 1st to 3rd line support . Meeting strict deadlines . Account management . Project / site lead . Quality Assurance . PC rebuilds . Database project lead . Writing / editing
AD V A N C E D TE C HN I C A L S K I L L S AN D KNOWL E DG E AR E A S
PRO F E S S ION A L EX P E R I E N C E AN D S IGN I F I C A N T AC HI E V EME N T S
SYSTEMS ADMINISTRATOR (SITE LEAD) Oct 02 – Present
Write Company A Here
Part of a team of Support Engineers. . Involved in Rolls-Royce (MOD security cleared), Scottish Courage, Allied Domecq and SKF accounts . Supporting a large number of users across several sites. Including many remote laptop users and Top
Executives. Encompassing a wide range of hard and soft skills such as within the Windows and MS
Office environment, Pocket PC, remote access, Lotus Notes, servers, laptops. . Extensive use of Tivoli remote tools on Rolls-Royce site, supporting 5000 W2K users. . Routinely sole point of contact on SKF site for PC problems and queries, HP PocketPC and PDAs.
Providing local server support to global server team. Very much a hands-on position. . Excellent customer facing skills. . Carried out various PC rebuilds and software installations. . Solved network connectivity, MS Office and remote access problems. . Wrote standard installation documentation for SKF site. . Site lead for a COE/Remote Desktop delivery project within SKF. . Main point of contact for a PDA roll out with in Rolls–Royce. . Hardware experience a mix of HP/Compaq, Dell and IBM. Project Lead - Secondment to Allied Domecq (Mar 02 – Jul 02): . Rolled-out Lotus Notes R5 upgrade to approx. 600 users across Scotland.
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. Operating systems: Windows XP, 2K, NT4, 98, 95, CE. . Software: MS Office XP/2000/97, Lotus Notes, MS Exchange, Various other MS applications. . Languages: Lotus Domino, HTML, Visual Basic, Turbo Pascal, Quick C, Prolog, Assembly, Basic. . Others: Microsoft ActiveSync, Vantive. . Web technology: HTML.
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PRO F E S S ION A L EX P E R I E N C E AN D ACH I E V EMEN T S ( CON T I NU E D )
. Provided 2nd and 3rd line desk side support to 500 users over several sites. Working in an extremely
high-pressure environment where first time fixes are vital to ensure continued production. . Administered NT 4 Server Ethernet network with Windows 2000 Professional. . Personally responsible for the majority of Notes related issues. . Provided an enhanced VIP support service for Executives and their PAs. . Investigated and created procedures that established and configured Compaq iPAQ PDAs. Including the
software to enable remote replication of Lotus Notes. . Developed a Lotus Notes based calling card to send to users on job completion. Included functionality
to send comments/complaints to the Manager. . Consolidated several team knowledge bases into one new central Notes database.
PC SYSTEM ADMINISTRATOR 1999 – 02
Write Company B Here, Dundee. . Responsible for all server, desktop PC and laptop related issues including routine administration of 8
Windows NT 4 servers and 4 Lotus Domino servers / networks across Europe. . Monitored and maintained network security and printers. . Ensured efficient routing of all mail within the European companies. . Created customised Lotus Notes databases, now utilised throughout European sites. . Created and delivered a training programmes for Word and Excel. . Managed and maintained the Dundee PABX telephone system.
IT SUPPORT ENGINEER 1998 – 99
Write Company C, Perth. . Support of all computer equipment in council education sites. . Trained staff in the use of MS Office and Windows 95 and NT4.
TECHNICAL EDITOR / INFORMATION OFFICER 1996 – 98
Write Company D, Shawbury, Shrewsbury. . Group liaison for IT problems and provided training in Windows 95, MS Office and the Internet. . Auditor in internal audits for ISO 9000.
INFORMATION OFFICER 1995 – 96 . Maintained the world's largest bibliographic database on all aspects of rubbers and plastics. . Advised clients and staff in searching strategies, the use of the database on CD and all aspects of IT.
ENGINEERING STUDENT 1991 – 95
Write Company E Here, Dundee.
PRO F E S S ION A L DE V E LOPMEN T
CCNA Current studies 2004 - 05
MCDST Current studies 2004
MCP Windows 2000 Professional, Windows XP Professional 2003 - Mar 04
Postgraduate Diploma Information Technology 1993 – 94
B.Eng.(Hons.) Electronic Engineering and Microcomputer Systems. 1990 - 93
Security A web based course developing and implementing
security strategies and practices, (EDS University).
2003
Analytical Trouble
Shooting
Kepner-Tragoe 2002
NetWare Novell Networking - CNA Training Course 1998
Internal auditor ISO9000
Date of Birth: 1973. Languages: English, colloquial French and German.
Interests / pastimes: Hill climber, most sports especially rugby, reading.
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